Terms of Service

Last updated: 27 May 2026

These Terms of Service (hereinafter «Terms») govern access to and use of the NETKIDO managed SD-WAN (Software-Defined Wide Area Network) platform, offered by [FULL COMPANY NAME] (hereinafter «Netkido Tech», «we», «us» or «the Provider»), registered address [FULL ADDRESS], Tax ID [TAX ID].

Accessing or using the service constitutes full and unconditional acceptance of these Terms. If you do not agree, you must refrain from using the service.

1. Provider Information

Legal name	[FULL COMPANY NAME]
Trading name	Netkido Tech — NETKIDO
VAT / Tax ID	[TAX ID]
Registered address	[FULL ADDRESS — STREET, NUMBER, POSTCODE, CITY, SPAIN]
Contact email	info@netkido.tech
Website	https://netkido.tech

2. Service Description

NETKIDO is a SaaS (Software as a Service) SD-WAN orchestration and monitoring platform that enables businesses and professionals to:

Connect offices, branches and remote devices in an encrypted private network based on WireGuard
Monitor node status, latency, bandwidth and availability in real time
Manage routing policies, network segmentation (VXLAN/L3VNI) and per-plan bandwidth limits
Receive automatic alerts and notifications about infrastructure status
Provision new nodes automatically via an installable agent

The service is provided through netkido.tech and requires installation of the NETKIDO agent on the customer’s devices (Linux servers or compatible devices).

3. Beta Phase

The service is currently in Beta (testing phase). During this phase:

Some features may be incomplete, under development, or subject to change without prior notice
Uptime levels and the Service Level Agreements (SLAs) described in Section 10 of these Terms are not binding during the beta
Netkido Tech reserves the right to modify, suspend or terminate access to beta features without compensation
Configuration and network data stored during the beta will be preserved during the transition to the stable release to the extent technically feasible

The end of the Beta phase and the launch of the commercial version will be communicated at least 30 days in advance by email to all registered users.

4. Registration, User Account and Approval Process

4.1 Requirements

To use NETKIDO you must:

Be an individual aged 18 or over or acting on behalf of a legal entity
Provide truthful, current and complete information during registration
Have a valid email address
Expressly accept these Terms and the Privacy Policy

4.2 Approval Process

Access to the control panel is subject to a manual review by the Netkido Tech team. Once registration is complete, the team will review the application and notify the applicant by email of the outcome (approval or rejection) within a typical timeframe of 1–3 business days. Netkido Tech reserves the right to reject applications without stating a reason.

4.3 Account Security

You are responsible for maintaining the confidentiality of your password and for any activity that occurs under your account. In the event of unauthorised use, you must notify us immediately at info@netkido.tech.

5. Subscription Plans and Pricing

Plan	Nodes included	Bandwidth per node	Price
Starter	Up to 2 nodes	10 Mbit/s	Free
Business	Up to 5 nodes	100 Mbit/s	€29/month
Business Pro	Up to 15 nodes	Unlimited	€59/month
Enterprise	Unlimited	Unlimited + guaranteed SLA	Custom pricing

All prices are in euros (€) and include applicable VAT unless expressly stated otherwise. Prices are subject to change; any modification will be communicated at least 30 days in advance.

6. Billing and Payment

Billing is carried out on a monthly or annual basis depending on the cycle chosen at the time of sign-up
Payment is made via the methods available in the checkout process managed by WooCommerce
In the event of non-payment, Netkido Tech may suspend or cancel access to the service after giving 7 days’ prior written notice by email
An electronic invoice will be issued within 30 days of payment

6.1 Right of Withdrawal

Where you are a consumer under applicable EU consumer law, you have the right to withdraw from the contract within 14 calendar days of sign-up without giving any reason, unless the service has commenced with your prior express consent within that period, in which case you expressly waive the right of withdrawal.

To exercise the right of withdrawal, send an email to info@netkido.tech stating your name, registered email address and sign-up date.

6.2 Refund Policy

Outside the statutory withdrawal period, payments made are non-refundable, unless Netkido Tech materially breaches the terms of the contracted service. In the event of early cancellation of an annual subscription, no pro-rated refund for unused months will be made.

7. Acceptable Use

You agree to use NETKIDO in compliance with applicable law, and you expressly agree not to:

Use the service for unlawful activities or those that infringe third-party rights
Attempt to gain unauthorised access to Netkido Tech’s systems or to other users’ networks
Transmit viruses, malware or other malicious code through VPN tunnels
Circumvent the bandwidth limits of your plan via throttle bypass or similar techniques
Resell or sublicense access to the service without prior written authorisation from Netkido Tech
Reverse-engineer, decompile or disassemble the NETKIDO agent software
Use the service to send unsolicited commercial communications (spam)

Breach of these conditions may result in immediate suspension or cancellation of the account without refund, and without prejudice to any applicable legal action.

8. Intellectual Property

All intellectual and industrial property rights in the NETKIDO platform — including, without limitation, the software, algorithms, user interface, visual design, trademarks, logos and technical documentation — are the exclusive property of Netkido Tech or its licensors.

You are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the service in accordance with these Terms. Nothing in these Terms transfers any intellectual property rights to you.

The NETKIDO agent installed on customer devices may incorporate open-source software components subject to their respective licences (GPLv2, MIT, Apache 2.0 or others); specific licences are detailed in the product’s technical documentation.

9. Confidentiality

Both parties undertake to keep confidential any technical, commercial or other information received as a result of the contractual relationship that is of a confidential nature. This obligation shall remain in force for 3 years after the end of the contractual relationship.

10. Service Availability and SLA

Netkido Tech undertakes to guarantee, for paid plans in the stable (non-Beta) version, a service availability of 99.5% per month (equivalent to a maximum of 3.65 hours of downtime per month), excluding:

Scheduled maintenance, announced at least 48 hours in advance
Interruptions caused by third parties (customer internet providers, cloud infrastructure failures)
Failures in customer devices or their internet connection
Force majeure events

In the event of an SLA breach, you may request compensation in the form of a service credit proportional to the downtime attributable to Netkido Tech, up to a maximum of 10% of the monthly fee for the affected month.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

Netkido Tech shall not be liable for indirect, consequential, loss of profit, loss of data or reputational damages arising from use of or inability to use the service, even if advised of the possibility of such damages
Netkido Tech’s total cumulative liability to you from any cause whatsoever shall not exceed the fees paid in the 12 months preceding the event giving rise to liability
Netkido Tech does not warrant that the service will be free from interruptions, errors or security vulnerabilities unknown at the time of provision

You are solely responsible for the content transmitted through the SD-WAN tunnels and for ensuring that your use complies with applicable law.

12. Data Protection

The processing of personal data within the framework of these Terms is governed by the Privacy Policy of Netkido Tech, available at https://netkido.tech/privacy-policy/, which forms an integral part of these Terms.

In the relationship with business customers, Netkido Tech acts as a data processor in respect of personal data of the customer’s employees or end-users transmitted through the SD-WAN infrastructure. In such cases, a Data Processing Agreement (DPA) will be entered into in accordance with Art. 28 GDPR, available on request at info@netkido.tech.

13. Suspension and Termination

13.1 Cancellation by the Customer

You may cancel your subscription at any time from the control panel or by emailing info@netkido.tech. Cancellation will take effect at the end of the current billing period.

13.2 Suspension or Termination by Netkido Tech

Netkido Tech may suspend or cancel access to the service in the following cases:

Non-payment of subscription fees, after 7 days’ prior notice
Material or repeated breach of these Terms
Use of the service for unlawful activities
Permanent cessation of Netkido Tech’s business activity, with 60 days’ prior notice

13.3 Effects of Cancellation

Following cancellation, you will have 30 days to download or export your configuration data. After that period, data will be securely and irreversibly deleted in accordance with the Privacy Policy.

14. Changes to These Terms

Netkido Tech reserves the right to modify these Terms at any time. Changes will be communicated by email at least 30 days before they take effect. If you do not accept the new Terms, you may cancel your subscription without penalty before the effective date.

15. Governing Law and Jurisdiction

These Terms are governed by Spanish law and, where applicable, European Union law. For the resolution of any dispute arising from the interpretation, performance or breach of these Terms, the parties submit to the jurisdiction of the Courts of Madrid, waiving any other jurisdiction that may apply to them.

Notwithstanding the above, if you are acting as a consumer, you may benefit from the protection afforded by the mandatory provisions of the law of your country of residence. EU consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16. Severability

If any provision of these Terms is declared null or unenforceable by a final court or administrative decision, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements entered into between the parties (DPA, specific SLA, etc.), constitute the entire agreement between you and Netkido Tech with respect to the use of NETKIDO, and supersede any prior communications or agreements, oral or written, on the same subject matter.